News and perspectives from the world of fiber optic networking

• Fiber network industry and markets
• Internet service
• Communications service providers

The true cost of network downtime

In recent blog posts, we explored fault resolution using 3-GIS tools (such as OTDR Trace and Single Point of Failure) and discussed common reasons customers may dial up their service providers for assistance. While addressing individual issues is crucial, it’s also important to understand the broader implications of network outages. Today, we’ll dive into the larger impacts of network outages, including the financial, operational, and customer service challenges they pose.

• Fiber network industry and markets
• Internet service
• Communications service providers

Three common reasons ISPs get support calls and what they’re doing about it

It may come as no surprise that the surge in network demand has resulted in a corresponding increase in reported issues. This uptick in inquiries has left many internet service providers' (ISPs) customer support departments feeling the strain. But what's driving these calls, and more importantly, how can we effectively address them? Let’s dive into three common reasons customers seek assistance and explore ways to address these concerns, alleviate the burden on support teams, and reduce call volume.

• Fiber network management
• App modernization
• Digital transformation
• Communications service providers

Optimizing fiber asset management: Keys for successful network operations

Telecommunications is witnessing a surge in broadband development, especially in rural areas, driven largely by substantial funding initiatives from governments and private investors. This has sparked a race among incumbents and emerging contenders to rapidly expand their fiber footprints. However, securing funding is just one aspect of the larger picture.

• Fiber network industry and markets
• Data integrity
• Digital transformation

Rethinking strategic reporting and data sharing throughout the enterprise

At its core, strategic reporting is the complex process of gathering and analyzing data pertaining to an organization's performance.¹ The resulting data, taken from different departments, is used to create a comprehensive overview of a business and its goals to aid leadership in making more calculated decisions.² For network operators, it helps drive plans regarding network expansions, budget allocation, operational processes, etc.

• Esri

Interactive storytelling through Esri’s ArcGIS StoryMaps

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• Fiber network management
• Data integrity

Three simple considerations to promote fiber network data integrity

It may come as little surprise that communications service providers (CSPs) have experienced increases in operational efficiency by transforming their fiber records from paper and disparate digital files to fiber management specific programs and applications. In the Digital Transformation Tracker 5 report published in 2021 by TM Forum nearly “40% of CSP executives said they are well along the road and reaping significant benefits from [digital] transformation.” (1)

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• Utilities

Matching your network management system with your fiber future

Bringing your physical plant into the digital age

Industry experts agree data governance is necessary to move communication service providers into using their outside plant data for business decisions. The data management strategy must help recognize the value of assets, while allowing for the establishment of policies to ensure data quality, consistency, and availability.¹  In turn, the network management system must allow for the implementation and maintenance of this strategy to advance the business.