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Whether you’ve been in the industry for decades or are navigating the challenges of today’s rapid growth, one truth remains constant: a clear view of your network and its operations is critical. With sprawling infrastructure, hybrid networks, and growing customer demand, keeping track of assets and processes can quickly become overwhelming.
Connectivity modeling, or ensuring that fiber strands, splices, and equipment accurately mirror real-world configurations, is fundamental to fiber network management. In a recent poll conducted by 3-GIS, 40% of respondents answered that making logical connections and splicing consumed most of their time when it comes to network modeling.* Though challenging, streamlining this process is possible. Let’s explore a few ways to do so using 3-GIS | Web.
Telecom network operators face several data challenges, including as-built backlogs, data silos, and legacy system limitations. Manual data entry and cumbersome workflows contribute to these issues, often resulting in poor data quality and missing information. Addressing these challenges involves not only improving data collection processes but also implementing robust data management practices to ensure data integrity and accessibility.
If there’s one thing that’s consistent across the telecom industry, it’s the need for reliable data. As telcos work through their planning and growth strategies, data accessibility and integrity remain points of friction—prompting discussions around the need for enterprise GIS. But what exactly is enterprise GIS? Let’s break it down to understand why more and more organizations are embracing it.
In recent blog posts, we explored fault resolution using 3-GIS tools (such as OTDR Trace and Single Point of Failure) and discussed common reasons customers may dial up their service providers for assistance. While addressing individual issues is crucial, it’s also important to understand the broader implications of network outages. Today, we’ll dive into the larger impacts of network outages, including the financial, operational, and customer service challenges they pose.
It may come as no surprise that the surge in network demand has resulted in a corresponding increase in reported issues. This uptick in inquiries has left many internet service providers' (ISPs) customer support departments feeling the strain. But what's driving these calls, and more importantly, how can we effectively address them? Let’s dive into three common reasons customers seek assistance and explore ways to address these concerns, alleviate the burden on support teams, and reduce call volume.
Telecommunications is witnessing a surge in broadband development, especially in rural areas, driven largely by substantial funding initiatives from governments and private investors. This has sparked a race among incumbents and emerging contenders to rapidly expand their fiber footprints. However, securing funding is just one aspect of the larger picture.
At its core, strategic reporting is the complex process of gathering and analyzing data pertaining to an organization's performance.1 The resulting data, taken from different departments, is used to create a comprehensive overview of a business and its goals to aid leadership in making more calculated decisions.2 For network operators, it helps drive plans regarding network expansions, budget allocation, operational processes, etc.