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Dec 19, 2018 2:23:09 PM
Article Article
  • Fiber network industry and markets
  • Telecom technologies
  • Internet service

Restore outages faster, your reputation depends on it

Ever have to send the service interruption letter and have your PR team explain the situation to the news media? In November 2018, internet, cable tv and phone customers across 3 southeastern US states received one of these letters from their service provider. The cut fiber line left affected customers without service for nearly one full day, leaving the provider with the unenviable task of apologizing to unhappy customers.

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