News and perspectives from the world of fiber optic networking

• Telecom technologies
• Digital transformation
• Communications service providers
• Customer spotlight

Transforming fiber network management: Lumos' path to million-home coverage

In a recent Fiber Broadband Association webinar, David Smith, Chief Network Officer at Lumos, joined 3-GIS's Director of Product Management, Andrew Wright, to discuss how modern network management solutions are enabling unprecedented scaling in fiber deployments. The conversation revealed how Lumos is leveraging 3-GIS technology to transform their operations enabling them to connect millions of homes. 

• Fiber network management
• App modernization
• Digital transformation
• Communications service providers

Future-proofing fiber management: Insights from Oman Broadband’s migration to 3-GIS

Fiber network operators are facing unprecedented demands for speed, reliability, and scalability. As competition intensifies and customer expectations soar, relying on legacy network management systems can severely hinder operational efficiency, network performance, and growth potential. Embracing modern, cloud-based solutions offers operators a transformative edge, providing the agility and intelligence needed to manage and optimize fiber networks effectively.  

• Fiber network management
• Telecom technologies
• Communications service providers
• Fiber network planning

Decoding customer needs with GIS

Data, data, data. We are all about data. It is the foundation of today's telco world, from where to deploy next to how to serve our customers best. We know telecommunications companies are constantly seeking innovative ways to make their data more actionable. Enter GIS (or Geographic Information System). The GIS market in telecommunications is booming, with revenues expected to grow from $1.56 billion in 2021 to $4.48 billion by 2030.¹ This exponential growth underscores the transformative impact of GIS on the industry.

• GIS
• Communications service providers
• Fiber deployment

Navigating the stages of fibre network rollout

The rollout of a fiber network is a complex, multi-phase process that involves meticulous planning, design, surveying, and execution. Geographic Information Systems (GIS) play a crucial role at each stage, ensuring that the network is deployed efficiently and effectively. In this blog, we walk through the various stages of fibre network rollout, detailing what takes place in each stage and what needs to be achieved.

• Fiber network industry and markets
• GIS
• Communications service providers

Elevating telecom network management with advanced GIS tools

The world of telecom is changing fast, and managing complex networks is getting harder. But there's good news: GIS (Geographic Information System) is here to help and is changing how we plan, design, and manage our telecom networks. Let's explore a few ways using GIS makes a big difference.

• Fiber network industry and markets
• GIS
• Communications service providers

Combating the telecom skills challenge

The telecoms market is seeing rapid change, perhaps even faster than we first expected. Alongside this, the current economic climate has caused a push for network operators to shift focus from network expansion to connecting customers. That has sadly meant that reductions in headcount have been a common theme, as evidenced in a recent study showing that 76% of communications service providers (CSPs) surveyed had reduced their workforce in the last 6 years.¹ 

These reductions, coupled with those leaving the industry due to retirement, have created a collective ‘brain drain’ with the knowledge tied up in systems, processes, and network architecture now at risk of being lost. Based on these challenges, operators will need to do more with less to operate efficiently.  

• Fiber network industry and markets
• Internet service
• Communications service providers

The true cost of network downtime

In recent blog posts, we explored fault resolution using 3-GIS tools (such as OTDR Trace and Single Point of Failure) and discussed common reasons customers may dial up their service providers for assistance. While addressing individual issues is crucial, it’s also important to understand the broader implications of network outages. Today, we’ll dive into the larger impacts of network outages, including the financial, operational, and customer service challenges they pose.

• Fiber network industry and markets
• Internet service
• Communications service providers

Three common reasons ISPs get support calls and what they’re doing about it

It may come as no surprise that the surge in network demand has resulted in a corresponding increase in reported issues. This uptick in inquiries has left many internet service providers' (ISPs) customer support departments feeling the strain. But what's driving these calls, and more importantly, how can we effectively address them? Let’s dive into three common reasons customers seek assistance and explore ways to address these concerns, alleviate the burden on support teams, and reduce call volume.