- Fiber network management
- Telecom technologies
- App modernization
- Communications service providers
Shifting OSP network management in the face of system obsolescence
I started my career supporting utilities and their GIS programs, specifically migrating their legacy CAD-based technologies to the latest in Esri-based GIS platforms. Interestingly, a successful migration was not necessarily predicated on a better user experience; but rather, success was measured by the vision and commitment of the customer to change. They knew, for instance, that user adoption would be a slow and painful process and that efficiencies gained would be measured by the operational impact, as opposed to the individual user experience. Enabling the larger organization with the data it needed to make clear and concise decisions was going to be critical in either maintaining a competitive advantage or, for the public utility, delivering quality services at an affordable price. While this change has not been easy, GIS-based technologies are now a critical component to most if not all utilities around the globe.