News and perspectives from the world of fiber optic networking

• Fiber network industry and markets
• Internet service
• Communications service providers

Three common reasons ISPs get support calls and what they’re doing about it

It may come as no surprise that the surge in network demand has resulted in a corresponding increase in reported issues. This uptick in inquiries has left many internet service providers' (ISPs) customer support departments feeling the strain. But what's driving these calls, and more importantly, how can we effectively address them? Let’s dive into three common reasons customers seek assistance and explore ways to address these concerns, alleviate the burden on support teams, and reduce call volume.

• Fiber network industry and markets
• Employee spotlight

Employee spotlight: An interview with Alan Gould

We caught up with Alan Gould, Implementation Engineer, to find out more about his long, varied career and his thoughts on the impact of technology in telecom.

• Fiber network management
• Fiber network industry and markets
• Altnets

Consolidation: The hot topic sweeping the UK fibre market

Consolidation. The word on everyone’s lips. If you work in the fibre industry, and you happen to have the privilege of residing in the home of bad weather that we call Great Britain (but would we live anywhere else?), then the only way you won't have heard this word is if you’ve been on a 6-month sabbatical to Tasmania studying wildlife.

Like everyone else, I’ve been reading the latest news stories, and, overall, agree that the UK fibre market is about to go through a period of volatility, shift, and then, eventually, stability. But this was always the plan, right?

• Fiber network industry and markets
• Data integrity
• Digital transformation

Rethinking strategic reporting and data sharing throughout the enterprise

At its core, strategic reporting is the complex process of gathering and analyzing data pertaining to an organization's performance.¹ The resulting data, taken from different departments, is used to create a comprehensive overview of a business and its goals to aid leadership in making more calculated decisions.² For network operators, it helps drive plans regarding network expansions, budget allocation, operational processes, etc.

• Fiber network industry and markets
• Employee spotlight

Employee spotlight: An interview with Thabet Mashlah

We recently sat down with Thabet Mashlah, our Regional Sales Manager for the MENA region, to discuss his journey in telecom, invaluable experiences, and the unique blend of skills he brings to the industry.

Article

• Fiber network construction
• Fiber network management
• Fiber network industry and markets

SSP easily starts your change to better network management with 3-GIS

Schneider Electric’s Fiber Manager was first introduced as a product about twelve years ago.  Since the original version, it has been enhanced to offer multiplexing and enhanced circuit management, but overall, the user interfaces and experiences are basically the same as when first introduced.  

Video

• Esri
• Fiber network management
• Fiber network design and automation
• Fiber network industry and markets

3-GIS CEO Tom Counts is on set

3-GIS CEO Tom Counts was interviewed for a video series called GIS Cafe at the 2019 Esri User Conference. During the segment Tom gave his thoughts on the future of telecom, the importance of a fiber network management system that can scale and the direction of 3-GIS’s product development. Watch Tom’s interview below.

Tom explains more about 3-GIS | Web and 3-GIS | Mobile, which help engineers, service providers, and utilities design, construct, and manage their fiber optic networks. These solutions are developed on a platform of ArcGIS server that could reach the entire enterprise using a thin client. The GUI is  focused singularly on designing, building, and managing fiber networks and underneath at the server side we are ready to scale. 

Video

• Esri
• Fiber network management
• Fiber network design and automation
• Fiber network industry and markets

Esri puts the spotlight on 3-GIS

As winner of Esri’s Expanding to the Cloud award 3-GIS was featured in an Esri Spotlight video. Watch to hear CEO Tom Count’s take on how fiber will change our everyday lives and how 3-GIS is leading the way for faster fiber deployments and better network management.