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The importance of high-speed internet connectivity stretches across all facets of our lives, impacting sectors we may not think of, such as agriculture. Connectivity is not only important, but essential for sustaining agricultural communities in the United States, as emphasized by Andy Berke, the administrator of the Rural Utilities Service at the U.S. Department of Agriculture (USDA).
In recent blog posts, we explored fault resolution using 3-GIS tools (such as OTDR Trace and Single Point of Failure) and discussed common reasons customers may dial up their service providers for assistance. While addressing individual issues is crucial, it’s also important to understand the broader implications of network outages. Today, we’ll dive into the larger impacts of network outages, including the financial, operational, and customer service challenges they pose.
As a sponsor of the recent INCA roadshow event Design and Build: Innovation in Action on 9th May, 3-GIS had a front-row seat to the evolving landscape of the UK AltNet scene. Amidst discussions and insights shared by operators, product suppliers, and technology vendors; it became evident that the telecom sector, particularly amongst AltNets, is facing a pivotal moment. Here are our reflections on the key takeaways from the event.
It may come as no surprise that the surge in network demand has resulted in a corresponding increase in reported issues. This uptick in inquiries has left many internet service providers' (ISPs) customer support departments feeling the strain. But what's driving these calls, and more importantly, how can we effectively address them? Let’s dive into three common reasons customers seek assistance and explore ways to address these concerns, alleviate the burden on support teams, and reduce call volume.
We caught up with Alan Gould, Implementation Engineer, to find out more about his long, varied career and his thoughts on the impact of technology in telecom.
Consolidation. The word on everyone’s lips. If you work in the fibre industry, and you happen to have the privilege of residing in the home of bad weather that we call Great Britain (but would we live anywhere else?), then the only way you won't have heard this word is if you’ve been on a 6-month sabbatical to Tasmania studying wildlife.
Like everyone else, I’ve been reading the latest news stories, and, overall, agree that the UK fibre market is about to go through a period of volatility, shift, and then, eventually, stability. But this was always the plan, right?
At its core, strategic reporting is the complex process of gathering and analyzing data pertaining to an organization's performance.1 The resulting data, taken from different departments, is used to create a comprehensive overview of a business and its goals to aid leadership in making more calculated decisions.2 For network operators, it helps drive plans regarding network expansions, budget allocation, operational processes, etc.
We recently sat down with Thabet Mashlah, our Regional Sales Manager for the MENA region, to discuss his journey in telecom, invaluable experiences, and the unique blend of skills he brings to the industry.