- Fiber network management
- Telecom technologies
- App modernization
- 3-GIS | Web
Three reasons to rethink fiber outage response
The stakes are high for fiber service providers: contracts come with strict service-level agreements (SLAs), customer expectations around reliability are increasing, and the cost of delayed fault response—both in dollars and reputation—is growing. Fiber may be more resilient than copper, but it’s not immune to cuts, degradation, or equipment impacts.
But even with sophisticated systems in place, many operators are still relying on manual fault response workflows—waiting for alarms to stack up, dispatching trucks without a confirmed location, or hearing about issues from customers first.
It’s an approach that isn’t just inefficient—it’s costly too.