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I have always found maps to be interesting. Whether it was a nautical chart or fold out road map in the back seat of a car, I spent quite a bit of time looking at maps as a child. Even when I go somewhere today, I will often bring back a map as a souvenir.
In recent blog posts, we explored fault resolution using 3-GIS tools (such as OTDR Trace and Single Point of Failure) and discussed common reasons customers may dial up their service providers for assistance. While addressing individual issues is crucial, it’s also important to understand the broader implications of network outages. Today, we’ll dive into the larger impacts of network outages, including the financial, operational, and customer service challenges they pose.
As a sponsor of the recent INCA roadshow event Design and Build: Innovation in Action on 9th May, 3-GIS had a front-row seat to the evolving landscape of the UK AltNet scene. Amidst discussions and insights shared by operators, product suppliers, and technology vendors; it became evident that the telecom sector, particularly amongst AltNets, is facing a pivotal moment. Here are our reflections on the key takeaways from the event.
It may come as no surprise that the surge in network demand has resulted in a corresponding increase in reported issues. This uptick in inquiries has left many internet service providers' (ISPs) customer support departments feeling the strain. But what's driving these calls, and more importantly, how can we effectively address them? Let’s dive into three common reasons customers seek assistance and explore ways to address these concerns, alleviate the burden on support teams, and reduce call volume.
The telecommunications industry is marked by fierce competition, especially as service providers worldwide strive to establish themselves as 5G front runners. For one major telecommunications company, the journey to implement 5G was riddled with a significant obstacle: the necessity to lay down 2,000 route miles of fiber each month to adhere to their ambitious rollout targets. However, their existing systems posed a severe constraint, yielding a meager output of merely 200 to 300 route miles monthly. Faced with this stark reality, it became evident that a shift was imperative if they were to keep stride with the relentless demands of the industry.
Today’s Geographic Information System (GIS) goes beyond mere mapping; it plays a crucial role in enhancing business operations overall. In telecom, the integration of GIS into network operations has become increasingly essential—evolving from simple asset tracking to influencing business strategy. But what’s driving this need?
If you are thinking of replacing your legacy GIS system with a modern one that supports web and mobile applications, you are on the right track. Over time, many legacy GIS solutions for telecom have become obsolete and outdated, struggling to keep pace with the demands of modern infrastructure management. Today's GIS platforms offer telecom companies enhanced accessibility and real-time data visualization, empowering them to operate more efficiently, make informed decisions, and deliver better customer service.
Welcome to the 2024 Q2 edition of Along the Path. In this edition, we’re diving into ways to ensure your network management strategy can adapt to your future needs and exploring the role of GIS in ongoing network asset management.